Customers' shipping address should be complete and should have the right information. Labeling of North Island and South Island with an indication of one's address is "Rural" is necessary. Packages are generally dispatched within 2-3 working days after receipt of payment and are shipped via PBT. We will provide you with a link to track your package online. Packages should be received within 3-7 working days.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched and delivered with special care. Free Shipping on purchases over $100 are not available for addresses in Waiheke and Great Barrier Island.
We make sure that our food products are in top condition and within the best before date upon delivery. In the unlikely event that you have received a damaged or outdated product, a refund/replacement will be made. Simply email your invoice and submit a photo of the damaged / outdated product to firstname.lastname@example.org.